Author: exceedonline

EVENT

Exceed attends Retail Success in Melbourne


March 11, 2015 BY EXCEEDONLINE

Retailer Success, Industry Trends on Display at Melbourne’s Ecommerce Conference & Expo

The ecommerce Conference & Expo unites businesses and thought leaders confronted by the changes in the ecommerce and digital landscapes.  The event focused on the challenges that businesses and brands are facing, and presents solutions and ideas that will help clients overcome these challenges.

Attendees had the the opportunity to hear about companies’ experiences on SuiteCommerce platform first-hand.  Julie Stevanja, co-founder at Stylerunner, shared how the apparel retailer is moving to NetSuite’s integrated ecommerce platform to deliver a seamless customer experience while building flexibility for scalable global growth.

NEWS

Exceed joins NetSuite agency program


February 19, 2015 BY EXCEEDONLINE

Net Suit

Exceed have recently joined the
Net Suite Commerce Agency Program

– a collection of leading solution providers located across the world that have teamed up with Net Suite to help brands implement engaging and personalised digital experiences across their ecommerce offering.


“Amid the massive changes in customer behavior, companies are rethinking how to better connect their brand and business with consumers,” said Andy Lloyd, General Manager of Commerce Products for NetSuite. “Partners are able to collaborate closely with NetSuite’s customers and leverage years of consumer insights to provide shopping experiences that not just sell more products but also deepen customer engagement and satisfaction. These partners can help our customers use the SuiteCommerce platform to deliver omnichannel commerce experiences that are impossible or impractical to deliver from a stand-alone ecommerce platform.”


Today, more than 20,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud financials/ERP suites for divisions of large enterprises and mid-sized organizations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations as demonstrated in a recent Gartner study naming NetSuite as the fastest growing financial management software vendor on a global basis. NetSuite continues its success in delivering the best cloud ERP/financials suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.

Reference: NetSuite.com

ECOMMERCE, ECOMMERCE PROJECTS, eCommerce implementation

Implement an eCommerce project seamlessly: on time, on budget


November 12, 2014 BY EXCEEDONLINE

There are many challenges and issues to address in order to implement successful eCommerce projects.

Kyle and the Exceed team worked together to write this article to help you!

When projects fail it’s usually the result of a multitude of issues. Typically these issues occur on both the client and the supplier-side. Rarely are they only caused by one party.

From a client-side perspective, one of the key issues is business leader’s failure to recognise an organisation’s culture and how the internal team can significantly impact the success or failure of eCommerce implementation. Many issues arise from the absence of a seasoned eCommerce practitioner on the board.

We have seen many examples (too many) in which projects fall short of expectations, fail altogether, or cost much more than anticipated.

The key client side issues which tend to arise and cause eCommerce projects to fail are:

  • No presence of an eCommerce advocate internally within the organisation.
  • Setting unrealistic expectations. Forecasts are too high and unsubstantiated.
  • Timescale estimates can be incredibly optimistic.
  • An insufficient level of investment in the development of the channel.
  • Ineffective structure.
  • The eCommerce channel is developed as a silo and not integrated with key business functions.
  • A lack of cross-functional teamwork internally (it takes more than a head of eCommerce to deliver a successful web channel). For the best results, collaboration must take place between multiple operational units: buying and merchandising, marketing, supply chain and fulfilment, customer service, in-store personnel, and – of course – the eCommerce agency.
  • Inadequate team skills (the speed and level of growth of eCommerce has meant there’s a shortage of skills).
  • Overall resistance to change and/or the inadequate planning around Change Management.

What can you do about it?

Proactive and forward-thinking businesses can prevent many of these pitfalls and in doing so, save time and money while creating a smoother transition and implementation of eCommerce.

For the best results Exceed Online recommends:

  • Enrol key stakeholders in the planning phase, including executives who will input into the vision, and operational stakeholders who will be involved day-to-day with supporting the eCommerce operation.
  • Setting SMART objectives: specific, measurable, achievable, realistic and time lined.
  • Communicate the benefits of the channel to all affected operating units ensuring everyone sees the benefit to them and to the business.
  • Run stakeholder workshops and interviews assessing the impact eCommerce will have on job tasks, functions and processes, and employee roles in the execution phase.
  • Ensure the overall business strategy takes into account the impact eCommerce has on all other channels of the organisation.